Terms of service
360 PLAYLISTING / TERMS & CONDITIONS
Last updated: September 2026
These Terms of Service ("Terms") govern the purchase and use of playlist pitching, music promotion and related services provided under the commercial name 360 Playlisting ("360 Playlisting", "we", "us", "our").
By purchasing a campaign, submitting music, using our website or otherwise using our services, you ("Client", "you", "your") confirm that you have read, understood and agreed to these Terms.
If you do not agree to these Terms, you should not purchase or use our services.
For questions regarding these Terms or our services, please contact:
1. OUR SERVICE
360 Playlisting provides music pitching and promotional services.
Our primary service consists of identifying potentially relevant independent playlist curators and pitching or submitting a Client's track to such curators for their independent consideration.
The Client expressly understands that they are purchasing a playlist pitching service, not the purchase of playlist placement, streams, listeners, followers, saves or any other specific result.
Our contractual obligation is therefore to perform the pitching and analysis work included in the campaign purchased by the Client.
The purchase of a campaign does not constitute a purchase of any particular playlist placement or audience result.
2. NO GUARANTEE OF PLAYLIST PLACEMENT
Playlist curators remain independent and retain complete discretion regarding whether they: listen to a submitted track; respond to a submission; accept or reject a track; add a track to a playlist; determine which playlist is appropriate; determine the position of a track within a playlist; determine when a track is added; determine how long a track remains on a playlist; or subsequently remove or reposition a track.
360 Playlisting does not and cannot guarantee that a track will be added to any playlist.
A curator's decision not to add a track does not constitute a failure by 360 Playlisting to provide the purchased service.
3. NO GUARANTEE OF STREAMS OR COMMERCIAL RESULTS
360 Playlisting makes no guarantee regarding: number of streams; number of listeners; number of playlist followers; number of saves; number of followers gained by the artist; algorithmic recommendations; Spotify Radio or Discover Weekly exposure; any other commercial outcome.
Any figures, estimates, examples, projections, case studies, historical campaign results or performance ranges displayed on our website or in marketing materials are provided for illustrative purposes only.
Past campaign performance does not guarantee future performance.
Results may vary substantially depending on the track, genre, artist profile, curator decisions, audience behaviour, platform algorithms, market conditions and other factors outside our control.
4. CURATOR SELECTION
360 Playlisting may select curators based on factors including musical genre, style, language, territory, playlist characteristics, campaign objectives and our internal assessment of relevance.
360 Playlisting retains reasonable discretion regarding the selection and allocation of curators for each campaign.
Payment for a 360 Playlisting campaign compensates 360 Playlisting for its campaign management, targeting, pitching, administration and promotional services and does not constitute payment in exchange for guaranteed playlist placement.
5. CAMPAIGN START
A campaign is considered to have started as soon as 360 Playlisting has commenced substantive performance of the service.
This may include, without limitation: reviewing or processing the submitted track; analysing the track or artist; identifying suitable curators; allocating the campaign to curators; preparing submissions; sending the track or campaign information to one or more curators; or otherwise beginning campaign execution.
The Client acknowledges that substantial work and costs may be incurred immediately after campaign activation.
6. CANCELLATION & REFUNDS
Before campaign performance starts
If 360 Playlisting has not yet begun performance of the campaign, the Client may contact contact@360playlisting.com to request cancellation.
Cancellations accepted before campaign performance has started will be subject to a 30% administrative cancellation fee, calculated on the total amount paid for the campaign.
In addition, any non-refundable bank charges, payment processing fees, transaction fees or other financial costs incurred by 360 Playlisting in connection with the original payment or refund may be deducted from the amount refunded, to the extent permitted by applicable law.
The remaining balance will be refunded to the Client using the original payment method where reasonably possible.
After campaign performance has started
Once playlist pitching or other substantive campaign performance has started, the campaign cannot be cancelled and no refund will be provided merely because the Client changes their mind or is dissatisfied with the campaign results.
In particular, no refund is due solely because: no curator accepts the track; fewer curators than expected accept the track; a curator does not respond; a playlist placement generates fewer streams than expected; a playlist removes the track; a curator changes their playlist; Spotify or another platform removes or modifies a playlist; Spotify's algorithms do not promote the track; the Client does not achieve the commercial results they expected; or campaign performance differs from examples, estimates or previous campaigns.
7. CAMPAIGN VOUCHERS
Voucher Refunds
Campaign vouchers purchased from 360 Playlisting may be cancelled and refunded within forty-eight (48) hours of purchase, provided that the voucher has not been used, redeemed, transferred, or applied to a campaign.
Subject to applicable mandatory consumer law, any such refund will be subject to a 30% administrative fee, calculated on the total purchase price of the voucher or voucher bundle.
In addition, any non-refundable bank charges, payment processing fees, transaction fees or other financial costs incurred by 360 Playlisting in connection with the original payment or refund may be deducted from the amount refunded, to the extent permitted by applicable law.
After forty-eight (48) hours from the time of purchase, voucher purchases are final and non-refundable.
Where a voucher has already been used or applied to a campaign, the cancellation and refund provisions applicable to campaigns shall apply.
Voucher Validity and Expiration
Unless expressly stated otherwise at the time of purchase, all campaign vouchers issued by 360 Playlisting are valid for twelve (12) months from their date of purchase.
Any voucher that has not been redeemed within this twelve-month validity period will automatically expire.
Once expired, a voucher can no longer be redeemed, used toward a campaign, exchanged, extended, replaced, converted into cash or refunded.
The Client is responsible for ensuring that vouchers are redeemed before their expiration date.
Promotional, complimentary or otherwise non-paid vouchers may be subject to different validity periods or conditions communicated when they are issued.
8. CLIENT RESPONSIBILITIES
The Client is responsible for providing accurate and complete information required for the campaign.
This may include: correct artist name; correct track title; valid Spotify or other streaming links; appropriate genre information; release information; artwork; artist information; and other campaign materials requested by 360 Playlisting.
The Client is responsible for verifying the submitted track before completing an order.
360 Playlisting is not responsible for campaign issues resulting from incorrect, incomplete, inaccessible or outdated information supplied by the Client.
If a Client provides an incorrect track or link and campaign performance has already started, 360 Playlisting is under no obligation to restart the campaign or provide a refund.
9. RIGHTS TO SUBMITTED MUSIC
By submitting music to 360 Playlisting, the Client represents and warrants that they are the artist, rights holder or otherwise have sufficient authority to promote and submit the relevant recording.
The Client grants 360 Playlisting a limited, non-exclusive, worldwide right to use and share the submitted track, artist name, artwork, metadata, biography and related promotional materials solely as reasonably necessary to provide and promote the purchased services.
The Client remains the owner of their music and intellectual property.
10. THIRD-PARTY PLATFORMS
360 Playlisting is an independent service.
Unless expressly stated otherwise, 360 Playlisting is not affiliated with, endorsed by, sponsored by or officially connected with Spotify or any other streaming platform.
Spotify and other third-party platforms operate according to their own terms, policies, algorithms and technical systems.
360 Playlisting has no control over changes made by those platforms.
Accordingly, 360 Playlisting is not responsible for: algorithm changes; changes to playlist functionality; removal or suspension of playlists; changes in stream counting; artist or track removal; account restrictions; platform outages; reporting delays; royalty calculations; changes to third-party policies; or any comparable action taken by a third-party platform.
11. ARTIFICIAL STREAMING AND PLATFORM COMPLIANCE
360 Playlisting does not sell guaranteed streams and does not knowingly offer artificial streaming, bots or fraudulent engagement.
Clients must not use 360 Playlisting in connection with fraudulent streaming, manipulation, bots, click farms or any activity intended to artificially manipulate streaming-platform metrics.
360 Playlisting may refuse, suspend or terminate campaigns where we reasonably suspect fraud, manipulation, infringement, unlawful activity or violations of applicable streaming-platform rules.
Where termination results from misconduct or inaccurate information attributable to the Client, refunds may be refused to the extent permitted by applicable law.
12. PLAYLIST QUALITY AND PERFORMANCE
360 Playlisting may use reasonable efforts to identify and work with playlists and curators that we consider suitable for our services.
However, playlist statistics and performance can change over time.
We therefore do not warrant or guarantee:
- a particular level of playlist engagement;
- a particular monthly listener count;
- a specific stream-to-follower ratio;
- the authenticity of every individual playlist follower;
- continued playlist growth;
- continued curator activity; or
- any particular level of playlist performance.
A playlist or curator satisfying our internal criteria at one point in time does not guarantee future performance.
13. CAMPAIGN TIMING
Any campaign start dates, completion dates or estimated durations communicated by 360 Playlisting
may depend on curator availability, response times, release dates, platform availability and other factors. Reasonable delays do not automatically entitle the Client to a refund.
14. REFUSAL OR SUSPENSION OF SERVICE
360 Playlisting reserves the right to refuse or suspend a campaign where reasonably necessary, including where:
- the submitted content may violate applicable law;
- the Client does not appear to hold the necessary rights;
- the content contains fraudulent or misleading information;
- the campaign could violate third-party platform rules;
- the Client abuses, threatens or harasses curators or staff;
- fraudulent payment activity is suspected;
- the Client attempts to manipulate the service; or
- continuing the campaign could expose 360 Playlisting or its partners to legal, reputational or operational risk.
Any refund in such circumstances will depend on the reason for suspension, work already performed and mandatory applicable law.
15. PRICING AND PAYMENT
Prices displayed at checkout apply at the time the order is placed.
360 Playlisting may change its prices at any time. Price changes do not retroactively affect completed purchases.
The Client agrees to pay the full amount displayed at checkout, including any applicable taxes.
Payment must be successfully completed before 360 Playlisting is required to begin the campaign.
16. PROMOTIONAL OFFERS AND BUNDLES
Discounts, promotional codes, campaign bundles, credits and special offers may be subject to additional conditions communicated at the time of purchase.
Promotional offers cannot be exchanged for cash.
Campaign credits or vouchers have an expiration date of 30 days, unless another expiration date is specified by 360 Playlisting.
17. LIMITATION OF LIABILITY
360 Playlisting shall not be liable for indirect, incidental, consequential, special or purely economic losses arising from the use of our services, including loss of profits, loss of revenue, loss of opportunity, loss of anticipated streams, loss of audience growth or reputational loss.
360 Playlisting's aggregate liability arising from a particular campaign shall not exceed the amount actually paid by the Client to 360 Playlisting for that campaign.
19. INDEMNIFICATION
The Client agrees to indemnify and hold harmless 360 Playlisting against third-party claims, losses, damages, liabilities and reasonable costs arising from:
- music or materials submitted by the Client;
- infringement of third-party intellectual property rights by materials supplied by the Client;
- false representations regarding ownership or authorization;
- unlawful or fraudulent activity by the Client; or
- the Client's material breach of these Terms.
20. FORCE MAJEURE
360 Playlisting shall not be liable for delays or failure to perform caused by circumstances reasonably beyond its control, including internet outages, platform outages, cyber incidents, governmental actions, strikes, natural disasters, failures of third-party services, major changes to streaming-platform systems or other comparable events.
Where such circumstances occur, 360 Playlisting may reasonably extend, modify, suspend or reschedule affected campaign activities.
21. WEBSITE AND SERVICE AVAILABILITY
We may modify, update, suspend or discontinue parts of our website or services where reasonably necessary.
We do not guarantee uninterrupted or error-free availability of the website.
Temporary technical interruptions do not automatically constitute a failure to provide a purchased campaign.
22. COMMUNICATION
The Client agrees that communications concerning orders, campaigns, payments and the operation of the service may be sent electronically to the email address provided by the Client.
The Client is responsible for providing a valid email address and monitoring communications relating to their campaign.
23. CHANGES TO THESE TERMS
360 Playlisting may update these Terms.
The version applicable to a particular purchase will generally be the version in effect when the order was placed, unless a change is required by law or expressly agreed with the Client.
The current version of the Terms may be published on the 360 Playlisting website.
26. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary to make it enforceable where possible.
The remaining provisions will continue in full force and effect.
27. NO WAIVER
Failure by 360 Playlisting to enforce any provision of these Terms on one occasion does not constitute a waiver of that provision or of the right to enforce it subsequently.
28. ENTIRE AGREEMENT
These Terms, together with the campaign description presented at checkout and any policies expressly incorporated into them, constitute the agreement between the Client and 360 Playlisting concerning the purchased service.
They supersede prior representations concerning the same service except where expressly incorporated into the order.
29. GOVERNING LAW
These Terms and any agreement between the Client and 360 Playlisting are governed by the laws of the Netherlands, without prejudice to any mandatory consumer-protection rights that apply under the laws of the Client's country of residence.
30. DISPUTES AND JURISDICTION
The parties should first attempt to resolve any dispute amicably by contacting:
Disputes arising from these Terms or the services provided by 360 Playlisting shall be submitted to the competent courts of the Netherlands.
31. CONTACT
For questions, complaints, cancellation requests or other matters relating to these Terms or a campaign, please contact:
360 Playlisting
Email: contact@360playlisting.com